NiCE has announced that it has become a launch partner for the AWS European Sovereign Cloud, further strengthening its strategic collaboration with Amazon Web Services (AWS). Through this partnership, NiCE will make its agentic AI-powered customer experience (CX) solution available on the AWS European Sovereign Cloud, enabling organizations across Europe to adopt AI while addressing digital sovereignty, data residency, and regulatory compliance requirements.
The collaboration builds on the companies' existing partnership focused on accelerating AI-powered customer service innovation. It is expected to benefit organizations operating in highly regulated sectors, including the public sector, financial services, and healthcare, by providing access to enterprise-grade AI capabilities within an independently operated cloud infrastructure located entirely within the European Union (EU).
The AWS European Sovereign Cloud is designed to provide European governments and enterprises with an independently operated cloud environment backed by technical controls, sovereign assurances, and legal protections. Operating entirely within the EU, the cloud offers the same portfolio of AWS services, security, performance, APIs, and innovations, including the AWS Nitro System, while supporting customers' digital sovereignty objectives.
By making its agentic AI-powered CX solution available on this infrastructure, NiCE aims to help organizations accelerate AI adoption while maintaining control over sensitive customer data and meeting evolving regulatory requirements.
NiCE's AI platform combines AI agents and human agents to deliver intelligent, goal-oriented customer experiences across the entire customer journey. Through deployment on the AWS European Sovereign Cloud, organizations will have access to AI agents, real-time copilots, workflow automation, and AI-powered analytics in an environment designed to support operational autonomy and compliance.
For example, a European financial institution can deploy NiCE's AI agents to automate routine customer service requests, provide real-time guidance to human agents, and personalize customer interactions while ensuring customer data remains within the EU.
"What sets NiCE apart is enterprise-grade agentic AI engineered for the world's most regulated organizations, purpose-built with reliability, security, compliance, and privacy that organizations can't compromise on," said Dorothy Copeland, Chief Partner Officer at NiCE. "By extending our agentic AI solution to the AWS European Sovereign Cloud, NiCE enables Europe's most regulated organizations to deploy next-generation AI capabilities on an independent cloud infrastructure located within the EU, supporting their digital sovereignty needs while accelerating AI-first customer experience transformation."
As data governance and regulatory compliance continue to shape enterprise technology decisions across Europe, NiCE is expanding its sovereign cloud strategy to address regional requirements. Alongside its existing sovereign cloud deployments in the EU, U.K., and Australia, the addition of the AWS European Sovereign Cloud provides customers with greater flexibility to adopt AI-driven customer experience solutions while maintaining operational control and compliance.
The partnership is intended to support organizations seeking to balance innovation with increasingly stringent governance, privacy, and data residency obligations.
"As AI governance becomes a strategic priority across Europe, sovereign cloud environments are evolving from a compliance requirement to a key enabler of innovation. Organizations increasingly need solutions that not only meet stringent data residency and regulatory obligations, but also deliver the agentic AI, automation, and real-time insights required to transform customer experience,” said Oru Mohiuddin, Research Director, IDC. "The combination of NiCE's agentic AI capabilities with the AWS European Sovereign Cloud addresses a growing market need: enabling regulated organizations to pursue AI-led transformation while maintaining control over data, operations, and governance within the EU."
Thomas Pöppe, CIO, AOK Bayern: "As we operate in an increasingly complex regulatory and competitive environment, especially around the use of AI, we see sovereignty as becoming essential to our long-term AI strategy. The combination of NiCE's agentic AI capabilities and the AWS European Sovereign Cloud offers a compelling path forward, allowing us to innovate while meeting evolving requirements around data residency, governance, and operational control."
The expanded collaboration reinforces NiCE's commitment to delivering secure, AI-powered customer experience solutions that meet the evolving needs of highly regulated organizations. By combining enterprise-grade agentic AI with a sovereign cloud infrastructure built for Europe, the partnership aims to help organizations modernize customer engagement while maintaining compliance, operational autonomy, and digital sovereignty.
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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